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FREQUENTLY ASKED QUESTIONS
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What are the shipping times of our products ?For scatter cushions, please note that they are made especially for you, and they're definitely worth the wait! We take pride in our exceptional quality, and your order will be shipped within 2-3 weeks unless otherwise noted. As for items like art, blankets, and other accessories, availability may vary. Please refer to each product listing for the most accurate estimate. On average, we ship items out within 1 to 10 business days. If you need your items sooner, please don't hesitate to contact us, and we'll do our best to accommodate your request. Thank you for shopping with us!
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When can I expect my order to be delivered?**Free UK Shipping ** We offer free shipping for domestic orders, which can be shipped via Standard or Priority shipping. With Standard Shipping, packages usually arrive in 2-5 days, while Priority Shipping packages arrive in just 2-3 days. **International Shipping** International Shipping is calculated by weight and takes anywhere from 7-28 days to arrive, depending on your location. Please note that this timeline is an estimate only and is not guaranteed. **Order Processing** While we strive to process orders in the typical timeframe, there may be rare occasions when orders will ship outside the usual 2-5 day window. We also reserve the right to make deliveries in instalments as products are ready.
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Can I modify or cancel my order?Yes, you can modify or cancel your order. Please contact us within 24 hours at studio@laalahome.com if you would like to make any changes or cancel your order.
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How do I return an item?To receive a refund, please make sure to post your return package within 14 calendar days of delivery. Items must meet the following requirements: unused, unwashed, free of stains, odours, animal hair and any damage. To begin the return process, kindly fill out our Return Form.
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Where are your products manufactured?All our decorative cushions (including cushion inserts), blankets, and art are crafted by highly qualified manufacturers in the UK & EU who have been carefully selected for their expertise and commitment to quality. Each item is produced with meticulous care to ensure exceptional comfort and style for your home. Additionally, our accessories are sourced from talented artisans around the world.
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Will I have to pay for tax or customs on my order?When placing an international order, please note that any import or custom duties and taxes incurred are the responsibility of the buyer. The amount of custom duty and tax may differ based on the destination country and can be estimated by contacting your local postal service. For a general estimation, you can visit http://www.dutycalculator.com/.
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